Refund policy

Last updated: 13 October 2026

All games on IdleNest are free. This policy covers the optional extras on IdleNest Plus: Quiz Pro, the Creator Pass and the Ad-free pass. Payments are processed by Pesapal (MTN and Airtel Mobile Money, M-Pesa and cards).

When you can get your money back

• Charged but nothing switched on: if your extra isn't active within 24 hours of a confirmed payment, we'll switch it on or refund you in full.
• Charged twice: we refund the duplicate in full.
• Changed your mind: within 7 days of buying, as long as you haven't used much of it (for example, a Creator Pass with no Pro quizzes shared yet), we'll refund in full.
• Feature removed: if we ever close a feature you paid for, we refund the unused part.

How to ask

Email hello@idlenest.pages.dev or use the contact form with your payment reference (it starts with in- and is shown on the Plus page under “Your purchases”) and the phone number or email you paid with. We reply within 3 working days.

How refunds are paid

Refunds go back the way you paid, through Pesapal. Mobile Money refunds usually arrive within 7 working days; card refunds can take up to 14 days, depending on your bank. When a refund is made, the extra it paid for is switched off.

Failed or reversed payments

If a payment fails, no money is taken, or your provider returns it automatically. We never charge again without you starting a new payment. Nothing renews automatically.

This policy doesn't affect any rights you have under the consumer law where you live.